Question 1

Can children travel with Viking?

Accepted Answer

All guests must be 18 years old on or before the day they are scheduled to embark on their cruise; we do not maintain facilities or services on board for younger individuals.

Question 2

Can I make payments toward my booking balance in My Viking Journey?

Accepted Answer

You can make secure payments on the  Booking Payments  page in the My Viking Journey Payments \u0026amp; Cart section. We accept all major credit and debit cards that are registered to UK addresses. For all payments for accounts registered outside the UK, payment will need to be made via telephone on +44 208 780 7900 or by bank transfer.

Question 3

Can I take a virtual tour of the ship? Is there a deck plan? How can I learn more about the ship layout?

Accepted Answer

Yes. Get to know your Viking ship a little better by taking our  virtual 360\u0026deg; tour  of the ship\u0026rsquo;s public spaces and staterooms. 
 
Additionally, you can find detailed deck plans, stateroom layouts for our fleet in the  Ships \u0026nbsp;page.

Question 4

I have been told that I need to complete a Guest Information Form. What is that, and how do I take care of it?

Accepted Answer

The\u0026nbsp; Guest Information Form (GIF) \u0026nbsp;enables us to create your reservation, produce travel documents and make any airline reservations. You must complete a GIF for each person travelling in your party as soon as possible. If you haven’t already done so, you can fill out the form online on My Viking Journey under the\u0026nbsp; Guest Information \u0026nbsp;section.

Question 5

Is there Internet access on board the ship? Are there computers, or should I bring my laptop?

Accepted Answer

All our ships offer free Wi-Fi. You may use your personal device or one of the ship\u0026rsquo;s computers in our Business Center on Deck 1. Our connection relies on a VSAT satellite terminal\u0026mdash;the best possible solution for ocean cruising. Due to the nature of data bandwidth and latency, as well as potential interruptions in satellite signals based on terrain and weather, you may experience slower online connections than you are accustomed to at home. In order to ensure fair usage for all, we reserve the right to limit heavy-bandwidth applications, downloads or software upgrades so that all our guests have access to Wi-Fi. We suggest that guests limit large uploads/downloads and live streaming. Please download your content prior to your cruise, as bandwidth will affect your service and cannot be guaranteed. We would be pleased to help you with your device settings once you are on board. We hope you will understand that we will do our very best to provide you with an enjoyable online experience, and remember you will likely be able to access standard Wi-Fi and data roaming services on shore in most towns and cities you visit.

Question 6

What is your single supplement?

Accepted Answer

On occasion, Viking will make special solo traveler fares available. Please check back for pricing updates. In the meantime, explore special offers currently available on Viking cruises. With  Viking Inclusive Value , we offer you great value every day, in a category that will fit all your travel needs.

Question 7

When can I book my dining reservations and spa appointments?

Accepted Answer

Your  My Viking Journey  account gives you all the tools necessary to tailor and personalize your complete cruise experience. You have full access to browse all dining options and spa treatments from the moment you open your account. Booking opens for each guest based on stateroom category—as subsequently listed. We will alert you when it is your time to book.
 
 Owner’s Suite—100 days from sail date 
 Explorer Suites—90 days from sail date 
 Penthouse Junior Suites—80 days from sail date 
 Penthouse Veranda Staterooms—70 days from sail date 
 Deluxe Veranda Staterooms—60 days from sail date 
 Veranda Staterooms—No priority reservations 
 
Visit the My Viking Journey\u0026nbsp; Dining \u0026amp; Beverage  page or\u0026nbsp; Spa  page in the Onboard Experience section for additional details.
\u0026nbsp;

Question 8

When can I book shore excursions?

Accepted Answer

Your  My Viking Journey  account gives you all the tools necessary to tailor and personalize your complete Viking experience, including access to browse your shore excursion options approximately 110 days before your sailing date. We will alert you in the My Viking Journey portal when it is your time to book.\u0026nbsp; 
 
Booking opens for each guest based on stateroom category—approximately as listed below.
 
 Owner’s Suite—107 days from sail date 
 Explorer Suites—97 days from sail date 
 Penthouse Junior Suites—87 days from sail date 
 Penthouse Veranda Staterooms—77 days from sail date 
 Deluxe Veranda Staterooms—67 days from sail date 
 Veranda Staterooms—60 days from sail date 
 
Visit the My Viking Journey  Shore Excursions  page.

Question 9

When is disembarkation?

Accepted Answer

Disembarkation begins after the ship has docked in the port and after all customs and immigration formalities have been successfully completed. The times will vary due to the specific immigration and customs procedures in the specific port.

Question 10

When is embarkation?

Accepted Answer

Embarkation begins at 11:00 AM for all categories. Stateroom availability times are listed as follows:
 
	 11:00 AM: Owner\u0026rsquo;s Suite, Explorer Suites and Penthouse Junior Suites 
	 1:00 PM: Penthouse Veranda Staterooms 
	 2:00 PM: Deluxe Veranda Staterooms 
	 3:00 PM: Veranda Staterooms 
 
Should you arrive before your stateroom is available and wish to explore your port of call, please drop off your luggage shoreside in the terminal where we will gladly look after it. Please keep in mind, if you do go exploring, you need to be back on board the ship at least two hours before the scheduled departure time.

Question 11

When will we receive our final documents?

Accepted Answer

Your final documents will be emailed to you 14 days prior to your embarkation. You may also access all documents and information regarding your booking by visiting your My Viking Journey account\u0027s\u0026nbsp; Booking Summary \u0026nbsp;page.
In addition to your electronic documents,\u0026nbsp; prior to your departure, you will receive via the mail your personalised embarkation tags and one red transfer sticker per guest, if applicable.

Question 12

Are service animals allowed on board?

Accepted Answer

In accordance with the Americans with Disabilities Act (ADA) and similar laws in destinations where we operate, Viking allows service animals. Guests who request a service animal must provide appropriate documentation to support the request. Requests for pets or emotional support animals are denied, as per our policy. All service animals are reviewed according to ADA or applicable regulations, and only service animals that have the appropriate documentation for admittance into the countries on an itinerary are permitted on board our ships. We are aware of isolated instances of improper behavior from service animals in public areas on board our ships. We have updated our policies accordingly to ensure such incidents do not happen in the future.

Question 13

Are there refrigerators in individual staterooms?

Accepted Answer

Each stateroom is equipped with a mini-bar. Your stateroom category will determine whether your mini-bar is replenished daily with drinks and snacks. Purified water is provided in all staterooms and refilled daily. A full listing of amenities by stateroom category can be found on each  ship page .

Question 14

Can I take a virtual tour of the ship? Is there a deck plan? How can I learn more about the ship layout?

Accepted Answer

Yes. Get to know your Viking ship a little better by taking our  virtual 360\u0026deg; tour  of the ship\u0026rsquo;s public spaces and staterooms. 
 
Additionally, you can find detailed deck plans, stateroom layouts for our fleet in the  Ships \u0026nbsp;page.

Question 15

Is my stateroom furnished with amenities that I do not need to pack?

Accepted Answer

All stateroom bathrooms are equipped with premium bath toiletries. A hair dryer is also provided, and irons are available in the complimentary self-service launderettes. Depending on your stateroom category, laundry, pressing and dry cleaning services may be complimentary. If your stateroom category does not include these services, they may be purchased for a modest fee.\u0026nbsp;A full listing of amenities by stateroom category can be found on each  ship page .

Question 16

Is the ship nonsmoking?

Accepted Answer

Viking vessels are generally nonsmoking. In order to accommodate guests who choose to smoke, there is a designated outdoor smoking area on the starboard side of Deck 8. All other areas of the ship, including your stateroom and veranda, are designated nonsmoking areas. Smoking restrictions also apply to e-cigarettes.

Question 17

Is there a library on board?

Accepted Answer

Yes. On board Viking ocean and expedition ships, the Library is located in The Living Room, and has selections specially curated by London bookseller  Heywood Hill  to enrich and enhance your journey. 
 
Learn more about our  curated libraries and recommended reading  or visit the  Ships  section for deck plans and details.

Question 18

Is there Internet access on board the ship? Are there computers, or should I bring my laptop?

Accepted Answer

All our ships offer free Wi-Fi. You may use your personal device or one of the ship\u0026rsquo;s computers in our Business Center on Deck 1. Our connection relies on a VSAT satellite terminal\u0026mdash;the best possible solution for ocean cruising. Due to the nature of data bandwidth and latency, as well as potential interruptions in satellite signals based on terrain and weather, you may experience slower online connections than you are accustomed to at home. In order to ensure fair usage for all, we reserve the right to limit heavy-bandwidth applications, downloads or software upgrades so that all our guests have access to Wi-Fi. We suggest that guests limit large uploads/downloads and live streaming. Please download your content prior to your cruise, as bandwidth will affect your service and cannot be guaranteed. We would be pleased to help you with your device settings once you are on board. We hope you will understand that we will do our very best to provide you with an enjoyable online experience, and remember you will likely be able to access standard Wi-Fi and data roaming services on shore in most towns and cities you visit.

Question 19

We need twin beds; is this possible?

Accepted Answer

Most staterooms have beds that can be set up separated or together. Please inform us of your bed configuration preference at least eight days prior to departure, so we can make sure your stateroom is set up properly when you arrive. Please call us on +44 208 780 7900 or visit the\u0026nbsp; Stateroom Preferences \u0026nbsp;page in your My Viking Journey account to update this online.

Question 20

We plan to go a few days early and then make our way to the ship. Can you please provide the docking location?

Accepted Answer

Approximately two weeks prior to your cruise embarkation date, your travel documents will be e-mailed to you with this information. In addition, Viking is pleased to offer a selection of local cruise extensions before and after your departure. Pre \u0026amp; Post Cruise Extensions are listed on each cruise itinerary page, or you may visit the\u0026nbsp; Extensions \u0026nbsp;page in your My Viking Journey account upon booking for additional details.

Question 21

Will I be able to watch TV in my stateroom?

Accepted Answer

All staterooms have a color television with a selection of live TV channels, including news, sports and finance channels, on-demand movies and in-house programming. Because satellite coverage is dependent on weather conditions and location, there may be times when programming is temporarily unavailable. 
 
A full listing of amenities by stateroom category can be found on each  ship page .

Question 22

Are there luggage restrictions during the trip? Which personal items are allowed on board and which are prohibited?

Accepted Answer

Each airline has its own luggage policy regarding fees and other restrictions; please contact your airline directly for the most up to date information. 
 
On board, luggage must be stored in the guest\u0026rsquo;s stateroom. Additional information will be made available with ample time for you to plan for your voyage. For a full list of allowable and prohibited items on board, you may download our  Prohibited Items List (PDF) .

Question 23

Are transfers included?

Accepted Answer

Transfers are included with Viking Air purchase and all of our extension packages. Intra-itinerary air does not need to be purchased separately.

Question 24

Can I make payments toward my booking balance in My Viking Journey?

Accepted Answer

You can make secure payments on the  Booking Payments  page in the My Viking Journey Payments \u0026amp; Cart section. We accept all major credit and debit cards that are registered to UK addresses. For all payments for accounts registered outside the UK, payment will need to be made via telephone on +44 208 780 7900 or by bank transfer.

Question 25

Do I need a visa to travel with Viking?

Accepted Answer

Requirements may vary and can change at any time. All guests should seek advice from their respective embassy, consulate or Travel Agent to determine which documents are needed for their specific Viking cruise. Please be sure to obtain and carefully review for accuracy all your required documents prior to departure to avoid delays, denied boarding/entry or additional cost.
As a service to guests, visas are available from an independent third party (CIBT Visas). If you would like to take advantage of this service or you would like further information please call us on +44 208 780 7900.
Guests who wish to arrange their own visa(s) should contact their respective embassy, consulate or Travel Agent to determine whether visas are required for their cruise.

Question 26

How can I send a Bon Voyage gift to a Viking guest?

Accepted Answer

Send your friends or loved ones off in style with a Bon Voyage gift delivered directly to their stateroom. You can order a gift for delivery on board to celebrate a birthday, anniversary or special occasion. Our Bon Voyage gift packages include delightful surprises, such as champagne, wine, chocolate-dipped strawberries and more. 
 
Simply download and complete our\u0026nbsp; Gift Order Form (PDF) . This can be returned by post or email. 
 
You can also use the\u0026nbsp; Silver Spirits Beverage Package Order Form (PDF) \u0026nbsp;to order the beverage package as a gift for a Viking guest.

Question 27

I have been told that I need to complete a Guest Information Form. What is that, and how do I take care of it?

Accepted Answer

The\u0026nbsp; Guest Information Form (GIF) \u0026nbsp;enables us to create your reservation, produce travel documents and make any airline reservations. You must complete a GIF for each person travelling in your party as soon as possible. If you haven’t already done so, you can fill out the form online on My Viking Journey under the\u0026nbsp; Guest Information \u0026nbsp;section.

Question 28

What happens if a guest falls ill and is determined to have contracted a communicable disease while on a Viking voyage?

Accepted Answer

We have protocols in place to minimize the spread of communicable diseases. Guests may access medical services – onboard our ocean, expedition and Mississippi ships and while on our river ships, through our partnerships with shoreside providers. Any expenses incurred associated with the illness – medical, quarantine or repatriation, etc. are the guest’s responsibility.

Question 29

What is My Viking Journey?

Accepted Answer

My Viking Journey \u0026nbsp;is a website designed exclusively for guests who have booked a cruise with Viking. If you have a Viking booking number, you can create an account anytime to customise and manage your upcoming journey. Browse and book\u0026nbsp; shore excursions \u0026nbsp;and\u0026nbsp; spa treatments ; make\u0026nbsp; alternative restaurant reservations ; get answers to your top questions; access and print\u0026nbsp; visa applications \u0026nbsp;and travel itineraries; complete your\u0026nbsp; Guest Information Form ; view\u0026nbsp; air services \u0026nbsp;and flight details; and manage your daily schedule in your\u0026nbsp; personalised calendar . You can enhance your trip with our\u0026nbsp; Silver Spirits beverage package , make easy online payments, and gain peace of mind by purchasing travel insurance.

Question 30

What is the cancellation policy for my booked shore excursions?

Accepted Answer

To ensure quality guides and sufficient transportation, we must provide the tour operator with guest counts at least two days in advance. Therefore, no refunds will be given within two days of any shore excursion. Tours require minimum participation levels to operate so please sign up as early as possible. 
\u0026nbsp;
Prior to departure, you will be able to cancel any shore excursions at least seven days prior to departure. During this seven-day period, please contact a Viking expert on +44 208 780 7900 to cancel any tours. 
\u0026nbsp;
Once on board, you will have the ability to manage your excursions again, however any shore excursion that occurs during the first two days of sailing will be non-refundable. 
\u0026nbsp;
Any excursion cancelled on board would be processed on board and will be applied as a credit towards to your shipboard account balance.

Question 31

What is your single supplement?

Accepted Answer

On occasion, Viking will make special solo traveler fares available. Please check back for pricing updates. In the meantime, explore special offers currently available on Viking cruises. With  Viking Inclusive Value , we offer you great value every day, in a category that will fit all your travel needs.

Question 32

When is disembarkation?

Accepted Answer

Disembarkation begins after the ship has docked in the port and after all customs and immigration formalities have been successfully completed. The times will vary due to the specific immigration and customs procedures in the specific port.

Question 33

When is embarkation?

Accepted Answer

Embarkation begins at 11:00 AM for all categories. Stateroom availability times are listed as follows:
 
	 11:00 AM: Owner\u0026rsquo;s Suite, Explorer Suites and Penthouse Junior Suites 
	 1:00 PM: Penthouse Veranda Staterooms 
	 2:00 PM: Deluxe Veranda Staterooms 
	 3:00 PM: Veranda Staterooms 
 
Should you arrive before your stateroom is available and wish to explore your port of call, please drop off your luggage shoreside in the terminal where we will gladly look after it. Please keep in mind, if you do go exploring, you need to be back on board the ship at least two hours before the scheduled departure time.

Question 34

When will we receive our final documents?

Accepted Answer

Your final documents will be emailed to you 14 days prior to your embarkation. You may also access all documents and information regarding your booking by visiting your My Viking Journey account\u0027s\u0026nbsp; Booking Summary \u0026nbsp;page.
In addition to your electronic documents,\u0026nbsp; prior to your departure, you will receive via the mail your personalised embarkation tags and one red transfer sticker per guest, if applicable.

Question 35

Are there luggage restrictions during the trip? Which personal items are allowed on board and which are prohibited?

Accepted Answer

Each airline has its own luggage policy regarding fees and other restrictions; please contact your airline directly for the most up to date information. 
 
On board, luggage must be stored in the guest\u0026rsquo;s stateroom. Additional information will be made available with ample time for you to plan for your voyage. For a full list of allowable and prohibited items on board, you may download our  Prohibited Items List (PDF) .

Question 36

Can I upgrade my flights?

Accepted Answer

Yes. Upgrades to Premium Economy, Business Class and First Class are available for purchase. Once you have received your air itinerary by email, please call the Viking Air Services Team on +44 208 780 7900, to discuss the available air upgrades for your booking. 
 
Please note: Premium Economy and First Class are available on selected long-haul journeys only.

Question 37

How do I book seats for my flights?

Accepted Answer

Seat reservations can typically be booked with the airline roughly 60 days prior to your departure date. Airline policies concerning specific seat requests vary widely, with most charging a fee which will require direct payment to the airline.
If you wish to reserve a particular seat number for your flight, simply log in to the airline’s “manage my booking” system using the airline booking number, as shown on your Viking air itinerary.
Sometimes airlines change their schedules or change aircraft, resulting in a different configuration from the one in place when your reservation was made. Therefore, if you have already selected seat numbers they may be changed by the airline or Viking due to operational reasons.
Please note: Guests that have flights booked with Norwegian Airlines are required to contact Viking to book their seats between 60 days and 72 hours prior to departure on +44 208 780 7900; there may be an additional fee to reserve seating. Luggage allowance limits are subject to change.

Question 38

How do I book special assistance at the airport?

Accepted Answer

If you have limited mobility or an impairment and would like to request assistance at the airport, please inform Viking at the time of booking and provide details more than 70 days prior to departure. This can be added online via the airlines website on the managing my trip/ or manage my booking function, or by calling our Air Department on +44 208 780 7900. We require at least 72 hours’ notice prior to the departure of your first flight.
If you are traveling with a wheelchair, we will require the dimensions of the wheelchair when folded, in the following format: H (cm) x W (cm) x L (cm)and the total weight in kilograms.

Question 39

I’d like to make a change to my flight, is this possible?

Accepted Answer

If you would like to discuss any specific requirements regarding your air arrangements, please call the Viking Air Services Team on +44 208 780 7900.
Please note: Any changes you wish to make are subject to availability, and guests may be charged a change fee by the airline.

Question 40

What if my luggage is damaged or lost on arrival?

Accepted Answer

Should your luggage get damaged or lost, file a report with your airline before you leave the airport baggage claim area. In the event that you are delayed in leaving the baggage claim area, you may call the ship number listed in your Cruise Documents to adjust your airport transfer time.

Question 41

What is a stopover?

Accepted Answer

Also called a long layover, a stopover in your flight itinerary means that you opt to stay a day or more in a layover city before proceeding to your final destination.

Question 42

What is my Airline Booking number?

Accepted Answer

When you receive your flight itinerary, you will be given a 6-character record locator for each flight. This reference number is considered your Airline Booking number and can be used to view or confirm your flight details with the airline directly. In most cases, you will need your Airline Booking number to check-in for your flight on the airline\u0026rsquo;s website.

Question 43

What is the standard baggage allowance?

Accepted Answer

One piece of hold luggage is included as standard for all Viking flights departing and/or returning to the UK. If you’re travelling with one or more of the following airlines, your included allowance is one piece per person with a maximum weight of 23kg:
 
 American Airlines 
 Air France 
 Austrian Airlines 
 British Airways 
 Brussels Airlines 
 Delta 
 Iberia 
 KLM 
 Lufthansa 
 Swiss International Airlines 
 SAS or Scandinavian Air 
 Virgin 
 
The following airlines have a weight concept of 30kg per person rather than pieces per person:
 
 Emirates Airlines 
 Qatar Airways 
 
For full details on baggage allowances, including information on your hand luggage entitlement, please visit the airline’s website. 
 
For Viking Pre and Post-Cruise Extensions where an internal flight is involved,  hold baggage is restricted to 20kg per person . Please call the Viking Air Services Team on +44 208 780 7900. Please note: Luggage allowance limits are subject to change.

Question 44

What should I pack in my carry-on?

Accepted Answer

We advise you carry on: valuables; medications in original, labeled containers; glasses/contacts, etc.; important papers (passport, insurance, medical records), Cruise Documents, emergency contact information; and cameras, memory cards and batteries.

Question 45

What should I pack in my luggage?

Accepted Answer

We suggest you pack comfortable walking shoes, dressier shoes, a collapsible umbrella/lightweight rain gear; items you can layer like lightweight jackets/sweaters; sunglasses, a sun hat/visor, sunscreen; and toiletries including a travel-size hand sanitiser. Depending on the season and destination, you may also want to add mosquito repellent or a warm coat, gloves and water-resistant footwear. To visit religious sites, ensure you have modest clothing that covers your knees and shoulders, or you may be denied entry.
For expeditions in the polar regions, a detailed packing list will be provided.

Question 46

When can I check-in for my flights?

Accepted Answer

You can check-in online typically 24 hours prior to your flight departure date and time. Once you have checked in, you will be able to download your boarding passes to a mobile device or print them, if you wish to do so.
You can check-in online through the airline’s website. Simply log in to their “manage my booking” system using the airline booking number, as shown on your Viking air itinerary.
If you decide to check-in at the airport on the day of your departure, we recommend you arrive at the airport no later than 3 hours prior to scheduled departure time.
Please note: There may be certain instances where you may be unable to check in online 24 hours prior to departure and are requested by the airlines\u0026nbsp; to ‘check in’ at the airport. In this instance please arrive at the airport 3 hours prior to departure.

Question 47

When will I receive my air details?

Accepted Answer

An air itinerary with your flight details will be emailed to you approximately 180 days before your departure date. If you make a reservation for a departure date within this period, we will email your air itinerary within approximately 14 days of you confirming your reservation.

Question 48

Which terminal does my flight depart from?

Accepted Answer

If you are flying from London Gatwick, Heathrow or Manchester, there are multiple terminals where flights depart from. 
 
Terminal information is available to you by visiting the airlines website and logging into your booking, using your air booking number.

Question 49

What is Viking’s position on procurement of 100% cage-free eggs?

Accepted Answer

Viking is committed to procuring 100% cage-free eggs (shell and liquid) throughout its global supply chain\u0026nbsp;by 2024, 2025 at the latest. \u0026nbsp;We are already sourcing cage-free eggs and are\u0026nbsp;confident of hitting our stated targets.

Question 50

Are service animals allowed on board?

Accepted Answer

In accordance with the Americans with Disabilities Act (ADA) and similar laws in destinations where we operate, Viking allows service animals. Guests who request a service animal must provide appropriate documentation to support the request. Requests for pets or emotional support animals are denied, as per our policy. All service animals are reviewed according to ADA or applicable regulations, and only service animals that have the appropriate documentation for admittance into the countries on an itinerary are permitted on board our ships. We are aware of isolated instances of improper behavior from service animals in public areas on board our ships. We have updated our policies accordingly to ensure such incidents do not happen in the future.

Question 51

Can I bring alcoholic and other beverages on board?

Accepted Answer

Guests may bring alcohol and beverages with them, purchase alcohol ashore at destinations that sell alcohol, or purchase them from the onboard shop. Alcohol can be consumed in the guest\u0026rsquo;s stateroom or in public spaces, including the restaurants. There is no corkage fee.

Question 52

Can I upgrade the complimentary beverages?

Accepted Answer

Yes. We offer complimentary house wines, beers and soft drinks with onboard lunches and dinners, plus specialty coffees and assorted hot teas that are available 24 hours a day. For those who would like to upgrade and enjoy unlimited beverages, Viking offers a Silver Spirits beverage package, which covers any drinks (excluding champagne) up to $18.00 USD, including premium wines by the glass, cocktails, all house pouring wines, champagnes, beers, liquors, well drinks, mixers/long drinks and soft drinks throughout the day for a flat fee per guest. You may purchase the package prior to sailing, including on the My Viking Journey  Dining \u0026amp; Beverage  page, or once you are on board. 
 
You can also use the  Silver Spirits Beverage Package Order Form (PDF)  to purchase the package for yourself or as a gift for another Viking guest. 
 
Please note you must be 21 years of age or older to purchase and consume alcoholic beverages. Both guests in a stateroom must purchase the package for the full length of the cruise in order for it to be valid.

Question 53

Can you accommodate disabled guests? What about the shore excursions?

Accepted Answer

Viking welcomes disabled guests; however, guests must realize there are inherent risks associated with traveling on board ships that are unique to cruise travel. For people who are ill, or have a mental or physical disability or impairment, the risks can be more significant. Guests must be able to independently move around the ship in case of an emergency or rough seas, deal with the lack of immediate access to medical services in certain parts of the world, and acknowledge that access to some areas of the ship and ports of call may be limited or impossible. Shore excursions may require the ability to traverse cobblestones or go up and down stairs. We reserve the right to determine whether a guest is fit to travel and to deny boarding in the event that a guest represents a risk to themselves or to the safety and well-being of those on board the ship. 
 
When you make your reservation, please advise us of any disability that will require special attention while sailing on a Viking cruise and provide a completed Fit to Travel Form along with a physician\u0026rsquo;s letter. Should you have any medical, physical or other special needs, check the  fleet information  on our website to gain an understanding of the layout of any particular ship and contact a Viking Expert at 1-855-884-5464 (1-855-8-VIKING) directly with additional questions and to obtain a copy of our policy statement.

Question 54

Can you accommodate my dietary requirements?

Accepted Answer

In most cases, we can. Every meal has vegetarian options and the chefs will make reasonable efforts to accommodate special requests. Guests requiring special meals (low salt, diabetic, gluten-free or low cholesterol) should alert us 90 days prior to departure over the phone +44 208 780 7900 or online on the\u0026nbsp; Dietary Restrictions \u0026nbsp;page in your My Viking Journey account. Guests should also inform the Maître d’ when on board. 
 
While we take steps to minimize the risk of cross contamination, we cannot guarantee an allergen-free kitchen.

Question 55

Do you have laundry and dry cleaning facilities?

Accepted Answer

Depending on your stateroom category, dry cleaning and laundry services, including pressing, may be complimentary. A full listing of amenities by stateroom category can be found on each  ship page . If your stateroom category does not include these services, they may be purchased for a modest fee and arranged through your stateroom steward. Self-service launderettes including irons and ironing boards are located on Decks 3\u0026ndash;6 and are free of charge, with detergent available for your use at no additional fee.

Question 56

How will payments on board be handled?

Accepted Answer

Although most services are included in your cruise fare, discretionary purchases will be charged to your shipboard account. These accounts, along with all prices and currency on board the ship, are in US dollars and may be settled in cash or with a major credit card before disembarking the ship.

Question 57

Is the ship nonsmoking?

Accepted Answer

Viking vessels are generally nonsmoking. In order to accommodate guests who choose to smoke, there is a designated outdoor smoking area on the starboard side of Deck 8. All other areas of the ship, including your stateroom and veranda, are designated nonsmoking areas. Smoking restrictions also apply to e-cigarettes.

Question 58

Is there a fee associated with the alternative restaurants?

Accepted Answer

With Viking Inclusive Value, there is no additional charge should you wish to dine in one of our alternative restaurants where available. Please note that specialty dining reservations are subject to availability.

Question 59

Is there Internet access on board the ship? Are there computers, or should I bring my laptop?

Accepted Answer

All our ships offer free Wi-Fi. You may use your personal device or one of the ship\u0026rsquo;s computers in our Business Center on Deck 1. Our connection relies on a VSAT satellite terminal\u0026mdash;the best possible solution for ocean cruising. Due to the nature of data bandwidth and latency, as well as potential interruptions in satellite signals based on terrain and weather, you may experience slower online connections than you are accustomed to at home. In order to ensure fair usage for all, we reserve the right to limit heavy-bandwidth applications, downloads or software upgrades so that all our guests have access to Wi-Fi. We suggest that guests limit large uploads/downloads and live streaming. Please download your content prior to your cruise, as bandwidth will affect your service and cannot be guaranteed. We would be pleased to help you with your device settings once you are on board. We hope you will understand that we will do our very best to provide you with an enjoyable online experience, and remember you will likely be able to access standard Wi-Fi and data roaming services on shore in most towns and cities you visit.

Question 60

Some diseases are known to spread through the air. How is the air treated on board Viking ships?

Accepted Answer

Our fleet of modern, small ocean and river ships feature independent air handling units, which means each stateroom has “fresh” external air that is not shared with other staterooms or public spaces. Just like in a hospital, we have also designed a solution to implement short-wavelength ultraviolet (or UV-C) lights and new high-density filters that will sanitize the air on our vessels. This solution will ensure that:
 
 99% of viruses and bacteria in the air are killed. 
 We maximize the possible number of air changes. 
 We provide a risk-free solution for the crew when cleaning filters, as viruses are killed and not simply trapped in the filters.

Question 61

What are your wheelchair accommodations? Do the ships have elevators?

Accepted Answer

Guests who require the use of a wheelchair, must travel with an able-bodied companion who can assist them as our staff are not permitted to lift guests or push wheelchairs. Guests need to provide their own wheelchairs, except in an emergency. Wheelchairs must not exceed 22\u0026quot; in width. For details regarding bringing a wheelchair on board, guests must complete the Accessibility Form and return to Viking no later than 30 days prior to departure. Motorised scooters are not typically suitable for international cruises and cannot be accommodated. While our ocean vessels have lifts, there may still be thresholds that could make movement difficult. Contact a Viking Expert on +44 208 780 7900 directly with additional questions and to obtain a copy of our Accessibility Form and policy statement.

Question 62

What is the cancellation policy for my booked shore excursions?

Accepted Answer

To ensure quality guides and sufficient transportation, we must provide the tour operator with guest counts at least two days in advance. Therefore, no refunds will be given within two days of any shore excursion. Tours require minimum participation levels to operate so please sign up as early as possible. 
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Prior to departure, you will be able to cancel any shore excursions at least seven days prior to departure. During this seven-day period, please contact a Viking expert on +44 208 780 7900 to cancel any tours. 
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Once on board, you will have the ability to manage your excursions again, however any shore excursion that occurs during the first two days of sailing will be non-refundable. 
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Any excursion cancelled on board would be processed on board and will be applied as a credit towards to your shipboard account balance.

Question 63

What is the dress code?

Accepted Answer

During the day, dress is casual including shorts (if the season is warm), slacks or jeans and comfortable shoes for walking tours. Swimsuits, brief shorts, cover-ups and exercise attire should be reserved for the Fitness Center, pool areas and Sports Deck. There are no \u0026ldquo;formal nights\u0026rdquo; in the evening; evening dress is \u0026ldquo;elegant casual\u0026rdquo; for all dining venues, performances and special events. On these occasions, required attire for ladies includes a dress, skirt or slacks with a sweater or blouse; for gentlemen, trousers and a collared shirt. A tie and jacket are optional; jeans are not permitted. The evening dress excludes World Caf\u0026eacute; where the dress remains casual after 6:00 PM.\u0026nbsp; 
 
Some shore excursions visit religious sites that require modesty of dress. To avoid being denied entry, we recommend men wear long pants and refrain from sleeveless shirts; and for women, clothing that covers the knees and tops that are not sleeveless or too revealing.

Question 64

What is the Viking Service Guarantee?

Accepted Answer

We hope you love your cruise from the very beginning; however, should you be dissatisfied with our service upon first check-in (hotel or on board your ship), including food, personnel or shore excursions\u0026mdash;just notify us within 24 hours of the start of your cruise (if your first check-in is on board your ship, notify the Guest Services staff; at a hotel, contact your Viking Host). We then have 24 hours to correct the situation, and in the unlikely event a solution is not possible, you can then depart as soon as possible and we will refund 100% of your cruise price. We can assist with any departure reservations, but your return trip/alternate travel plan costs are your sole responsibility. This Service Guarantee cannot be activated or applied for acts of God, strikes or other circumstances beyond our control as indicated in the  Booking and Sale Terms and Conditions .

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